Thank you for purchasing our scented candles. We are committed to providing high-quality products and excellent customer service. If you are not satisfied with your purchase or have any issues, please carefully review our return policy.

Return Conditions:

– Ensure the product is unused, undamaged, and in its original packaging.

– Return requests must be made within [specified number of days] after receiving the goods.

Return Procedure:

– Contact us through our website’s [contact page/customer service email], providing the order number and reason for return.

– Our customer service team will respond to your request within [specified time] and provide detailed instructions for the return.

Shipping Responsibility:

– If the product has quality issues or was shipped incorrectly, we will cover the return shipping cost.

– If the return is due to personal reasons, such as not liking the product, the customer is responsible for the return shipping cost.

Refund Process:

– Once we receive and inspect the returned items, we will process the refund as soon as possible.

The refund will be issued using your original payment method.

Damaged Products:

If you receive damaged products during transit, please contact us immediately and provide photos. We will arrange for a return or replacement.

Customized Products:

– Custom or personalized products may not be eligible for return unless there are quality issues.

 

Please note that to ensure prompt processing of your return, please follow the above return policy. We appreciate your understanding and cooperation.

If you have any questions or need further assistance, feel free to contact our customer service team.

Thank you for choosing our scented candle products.